Privacy Policy

cSP Lanka (Pvt) Ltd (“we,” “us,” or “our”) values your privacy and is dedicated to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and secure the information you provide when using our multi-vendor platform. By accessing or using our platform, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect the following personally identifiable information:

  • Contact Details: Full name, email address, phone number, and mailing address.
  • Account Information: Username, password, and other registration details.
  • Payment Information: Billing address and payment details for order processing.
  • Location Information: For delivery purposes and personalized services.

1.2 Non-Personal Information

We also gather non-identifiable information, such as:

  • Device Information: Browser type, device type, and operating system.
  • Usage Data: Pages visited, time spent on the platform, and links clicked.
  • Cookies: Small files stored on your device to enhance platform functionality and analyze usage.

2. How We Use Your Information

We use your information for the following purposes:

  • Order Processing: Managing accounts, facilitating transactions, and processing orders.
  • User Experience: Personalizing content, recommendations, and promotions.
  • Platform Security: Monitoring compliance, detecting fraudulent activities, and ensuring security.
  • Communication: Sending updates, promotions, and responding to customer inquiries.
  • Research and Improvement: Analyzing trends to enhance platform features and services.

3. Disclosure of Your Information

We may share your information in the following ways:

  • Vendors: Providing limited data necessary to fulfill orders and ensure delivery.
  • Third-Party Service Providers: Sharing with partners for payment processing, delivery, analytics, and marketing. These providers are required to safeguard your information.
  • Legal Authorities: Disclosing information to comply with legal obligations, enforce terms, or protect the rights of users and the platform.

4. Data Security

We implement industry-standard measures to secure your information, including:

  • Data encryption, secure servers, and continuous monitoring.
  • Despite these measures, no internet transmission or electronic storage method is entirely secure, and absolute security cannot be guaranteed.

5. Your Privacy Rights

You have the following rights concerning your personal information:

  • Access: Request details about the information we hold about you.
  • Correction: Update or correct your information via your account.
  • Deletion: Request data deletion, subject to legal or contractual requirements.
  • Opt-Out: Unsubscribe from promotional emails or marketing communications by following the provided instructions.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember preferences and improve user experience.
  • Analyze platform usage and measure advertising effectiveness.
  • Provide tailored advertising based on your activity.

You can manage cookie settings through your browser, though this may affect platform functionality.

7. Third-Party Links

Our platform may include links to external websites, plugins, or services. We are not responsible for their content or privacy practices. Review their policies before sharing any information.

8. Updates to This Privacy Policy

We may periodically update this Privacy Policy. Updates will be posted with the “Effective Date.” Please review it regularly to stay informed about how we handle your data.

 

Effective Date: 2024.11.20